Privacy Policy
1. Introduction
JD Drain Away is committed to protecting your privacy and handling your personal information in a safe and responsible way.
This Privacy Policy explains what information we collect, how we use it, and your rights when using our website or contacting us.
2. Who We Are
JD Drain Away is a local drainage service business based in Selkirk, serving customers across the Scottish Borders.
If you have any questions about this policy or your data, you can contact us using the details on our website.
3. What Information We Collect
We may collect the following information when you use our website or contact us:
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Name
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Phone number
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Email address
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Details of your enquiry or service request
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Any information you provide via contact forms
We only collect the information needed to respond to your enquiry or provide our services.
4. How We Use Your Information
We use your information to:
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Respond to enquiries and provide quotes
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Carry out drainage services requested
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Communicate with you about your enquiry or booking
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Improve our website and services
We do not use your information for excessive marketing or share it unnecessarily.
5. How We Store Your Information
We take reasonable steps to protect your personal data from loss, misuse or unauthorised access.
Your information is stored securely and is only kept for as long as necessary to fulfil the purpose it was collected for.
6. Sharing Your Information
We do not sell or trade your personal information.
Your data may only be shared where necessary, such as:
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With service providers (e.g. website hosting or email services)
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If required by law
7. Cookies
Our website may use cookies to improve your browsing experience and understand how the site is used.
You can control or disable cookies through your browser settings.
8. Your Rights
Under UK data protection laws, you have the right to:
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Access the personal data we hold about you
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Request corrections to inaccurate data
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Request deletion of your data where appropriate
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Object to how your data is used
To exercise any of these rights, please contact us.
9. Third‑Party Links
Our website may include links to other websites. We are not responsible for the privacy practices of those sites.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
11. Contact
If you have any questions about this Privacy Policy or how your data is handled, please get in touch via the contact details on our website.